1. Who We Are

Renova Home Improvement Services Ltd ("Renova Builds", "we", "us", "our") is the data controller for the personal information you provide to us. We are a home renovation and improvement company based in Uxbridge, Greater London, serving residential clients across West London and the surrounding areas.

You can contact us at:

• Email: renovabuildsservices@gmail.com
• Phone: +44 7498 542001
• Address: Uxbridge, Greater London

2. Data We Collect

We collect personal data through several channels:

Information you provide directly

• Your name, email address, phone number, and property address when you submit an enquiry or consultation request
• Details about your renovation project, including scope, timelines, and budget information
• Communications you send us by email, phone, or through our website contact forms
• Payment information when you engage our services (processed securely — we do not store card details)

Information collected automatically

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookie data (see our Cookie Policy for full details)

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide quotes and consultations
• To deliver the renovation or home improvement services you have engaged us for
• To manage your account, project schedule, and ongoing communication
• To send you service-related updates and project notifications
• To send marketing communications where you have given consent or where we have a legitimate interest
• To improve our website and services based on how visitors interact with them
• To comply with our legal and regulatory obligations

4. Legal Basis for Processing

We rely on the following legal bases to process your personal data:

• Contract: Processing necessary to fulfil a contract with you or take steps at your request before entering a contract
• Legitimate interests: Processing for our business purposes where your interests do not override ours, such as improving our services and responding to general enquiries
• Consent: Where you have given explicit consent, such as to receive marketing emails
• Legal obligation: Where we are required to process data to comply with a legal requirement

5. Sharing Your Data

We do not sell your personal data to third parties. We may share your data with:

• Subcontractors and tradespeople: Where necessary to deliver your project (e.g. sharing your address and project details with our vetted trades teams)
• IT and software providers: Including our CRM, email, and project management platforms, who process data on our behalf under data processing agreements
• Professional advisors: Accountants, solicitors, and insurers where required
• Regulatory and legal authorities: Where required by law or to protect our legal rights

All third parties we work with are required to handle your data securely and in accordance with applicable data protection law.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, and reporting requirements. As a general guide:

• Enquiry and consultation records: 2 years from last contact
• Client project records and contracts: 7 years from project completion (for legal and tax purposes)
• Marketing consent records: Until you withdraw consent
• Website analytics data: 26 months (in line with standard analytics platform settings)

7. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access: To request a copy of the personal data we hold about you
• Right to rectification: To request correction of inaccurate or incomplete data
• Right to erasure: To request deletion of your data where there is no compelling reason for us to continue processing it
• Right to restrict processing: To request that we limit how we use your data in certain circumstances
• Right to data portability: To receive your data in a structured, machine-readable format
• Right to object: To object to processing based on legitimate interests, including direct marketing
• Rights related to automated decision-making: We do not carry out automated decision-making or profiling

To exercise any of these rights, please contact us at renovabuildsservices@gmail.com. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website uses cookies to improve your experience and analyse traffic. For full details of the cookies we use and how to manage them, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: renovabuildsservices@gmail.com
• Phone: +44 7498 542001

We may update this policy from time to time. The most current version will always be available on this page, with the date of last update shown at the top.